Civica's Managed Services provide the foundation for assured service delivery. We take responsibility for the day-to-day running of supporting processes and systems to guaranteed levels with predictable costs. From essential technical services that ensure the capacity, performance and availability of IT systems to individual business processes, we ensure efficient service performance around the clock:

• A single solution with improved service levels
• Resource and capacity now and in the future
• Predictable cost base with flexible payment models
• Reduced management and support overheads
• Reporting based on business goals
• Proactive monitoring and management of all components (hardware & software)

Managed services offer the means to obtain economies of scale in management, resourcing, systems, security, set-up, training, maintenance and support. They replace unpredictable with a regular fixed charge or a fee based on usage, reducing the need for up front capital expenditure.