Well-designed and resilient infrastructure enables integration and collaboration. Civica has a track record in infrastructure design and delivery at the local level, supporting the changing needs of customers and offering innovation and flexibility. We specialise in solutions that connect people and systems, providing the ability to create, manage and share knowledge more effectively

Civica Consultancy for Access Infrastructure
Civica have worked closely with Citrix for many years to provide our customers with the advice and support needed to make informed choices.  Our team of experience consultants can help your organisation maximise investment in Citrix products.  By ensuring optimum system performance and the adoption of best practice configuration, and by recommending the correct complimentary technologies where appropriate, Civica can help you deliver an end user experience that exceeds the expectations of your business.
Choosing Citrix as the basis of your access strategy is one step in the right direction.  Choosing Civica as your consulting partner guarantees you keep heading in the right direction. 




 
Citrix Systems is the global leader in access infrastructure for the on-demand enterprise and the most trusted name in enterprise access. Nearly 50 million people in more than 120,000 organisations worldwide rely on the Access Suite to do their jobs. These organisations include the world’s most successful companies – 100% of the Fortune 100, 99% of the Fortune 500, 97% of the Fortune Global 100, and 92% of the Fortune Global 500. Is your business an on-demand enterprise?

The Citrix Access Suite is access infrastructure that:
- Gives workers secure, easy and instant access to enterprise applications and
information from anywhere, at anytime, using any device, over any connection.
- Enables IT staffs to manage heterogeneity by centrally consolidating applications, simplifying their deployment, management, monitoring and measurement.
- Ensures that the right people have access to the right resources to protect the security of enterprise information assets.


Civica Consultancy for Access Infrastructure
Civica have worked closely with Citrix for many years to provide our customers with the advice and support needed to make informed choices.  Our team of experience consultants can help your organisation maximise investment in Citrix products.  By ensuring optimum system performance and the adoption of best practice configuration, and by recommending the correct complimentary technologies where appropriate, Civica can help you deliver an end user experience that exceeds the expectations of your business. Choosing Citrix as the basis of your access strategy is one step in the right direction.  Choosing Civica as your consulting partner guarantees you keep heading in the right direction. 


Citrix Licensing Programs
Government Entity Licence Agreements (GELA)
The Government Entity Licence Agreement is centrally managed by the OGC, allowing qualifying government bodies to sign a simple Affiliate Agreement.  Structured in much the same way as the OPEN agreement below, this licensing program gives you access to generously discounted price bands based on a points system.

Citrix Academic Entity Licensing Program
Provides education entities with a volume discount for qualifying Citrix products; Schools and colleges and their academic affiliates (organised and operated exclusively for educational purposes) are eligible for the program.

Citrix EASY Licensing Program
Created to provide customers with greater flexibility in purchasing, installing and maintaining Citrix application serving software solutions. EASY Licensing is a basic electronic license program that enables organisations of any size to benefit from electronic licensing rather than purchasing packaged products. With faster deployment time, EASY Licensing enables easier installation and management of Citrix Access Suite products.

Citrix OPEN Licensing
Provides customers with volume discounts and simple access to electronic product licenses through the use of a points-based system and four corporate discount levels. This program is an easy to administer and cost-effective way for customers to license Citrix Access Suite software for medium to large deployments through Civica.

Citrix FLEX Licensing Program
Similar to a Microsoft Select Agreement and aimed at only larger organisations, FLEX provides great cost-savings, easier administration, convenient licensing, and flexible purchasing to customers making a long-term investment in Citrix infrastructure solutions.

Citrix Access Suite
Comprising Presentation Server, Password Manager & Access Gateway
Access to information resources has become a critical issue for organisations from two perspectives – on the one hand, ubiquitous access is essential for growth and competitive advantage; on the other, the struggle to deliver this access in a world of system and user complexity threatens to overwhelm IT.  Leading organisations are looking for a new approach that will not only give users fingertip access to the information required to build the business, but also will make IT’s job easier.  By replacing a patchwork of tactics with a comprehensive access strategy, delivered with an access infrastructure solution, any organisation can become an on-demand enterprise where information is securely, easily and instantly accessible from anywhere, using any device over connection.

What is Access Infrastructure?
Citrix access infrastructure is a single, integrated and consistent access solution for the on-demand enterprise that:
• Gives workers secure, easy and instant access to enterprise applications, information, processes and people, no matter where they are located, from anywhere, at anytime, using any device, over any connection.
• Enables IT staffs to manage heterogeneity by enabling the centralised management of applications, simplifying their deployment, maintenance and measurement.
• Ensures that only the right people have access to the right resources to ensure the security of enterprise information assets.
Citrix access infrastructure is packaged and sold as the Citrix Access Suite.  Each component product solves a particular access challenge for an organisation, while all of the components work together seamlessly to power the on-demand enterprise.

By implementing an access strategy with access infrastructure, CIOs can transform their organisation into an on-demand enterprise that offers secure, easy and instant access to information, improving business agility and driving growth.


Citrix Presentation Server
The foundation of the Citrix Access Suite, Citrix Presentation Server is the world's most widely deployed solution for centrally managing heterogeneous applications and delivering their functionality as a service to workers, wherever they may be.

Three editions
Citrix Presentation Server comes in three flavours that address the needs of organisations of all sizes.


Citrix Enterprise Edition
Citrix Presentation Server Enterprise is the most comprehensive application virtualisation solution, providing the greatest system performance and scalability, broadest application compatibility and most comprehensive management capabilities for any client/server application delivery need.  Enterprise edition is available for Windows Server 2003, Windows Server 2003 x64, and Windows 2000 Server, and now includes Citrix Presentation Server 4 for UNIX.
Exclusive Enterprise Edition features: 

• CPU utilisation management
• Virtual memory optimisation
• Application isolation environments
• Support for UNIX applications
• System monitoring and alerting via Resource Manager
• Installation Manager
• SNMP monitoring support
• Management Pack for Microsoft Operations Manager (MOM) 2005
• Advanced Edition

Citrix Presentation Server Advanced provides technologies that ensure an optimal and consistent user access experience, but without some of the scalability, compatibility and management features of Enterprise edition.  Advanced Edition supports multi-server and multi-site environments through advanced application-layer load distribution and extended user mobility.  Advanced Edition is available for Windows Server 2003, Windows Server 2003 x64, and Windows 2000 Server.
Advanced Edition features (also included in Enterprise Edition, but not included in Standard Edition): 

• Load management
• Workspace control
• Session reliability
• Virtual IP support
• Support for local TWAIN devices
• Support for ActiveSync
• Bidirectional audio
• Standard Edition

Citrix Presentation Server Standard is an entry-level application virtualisation solution for remote access geared toward organisations that deploy Windows-based line of business applications in a single server environment.  As the environment expands, the Standard edition can be upgraded to Enterprise or Advanced Editions.  Standard Edition is available for Windows Server 2003, Windows Server 2003 x64, and Windows 2000 Server.

Citrix Password Manager
Enterprise Single Sign-on
Citrix Password Manager is the most efficient enterprise single sign-on solution for accessing password-protected applications.  Whether those applications are locally installed on the user’s device or running in the Citrix Access Suite environment.

Designed to work seamlessly with all products in the Citrix Access Suite, Citrix Password Manager provides password security and enterprise single sign-on access to Windows, Web and host-based applications.

Users authenticate once with a single password and Password Manager does the rest; automatically logging into password-protected information systems, enforcing password policies, and even automating end-user tasks, including regular password changes.  Password Manager makes connecting to applications faster and more secure, and can lower password related help desk support costs.

Delivering instant, tangible savings and benefits, Password Manager can simultaneously increase user productivity, reduce help desk costs, increase network security and enforce regulatory compliance.


Citrix Access Gateway
Citrix Access Gateway’s are universal SSL VPN appliances providing a secure, always-on, single point-of-access to applications and data. 

Access Gateway delivers the best access experience of any SSL VPN on the market: 

Best user experience – Access Gateway delivers the same desktop access experience that users have within the network, reducing training and support.  In addition Access Gateway automatically and seamlessly reconnects users to their applications and documents when they change locations and devices, increasing user productivity. 

Single point of access – Access Gateway provides secure access to any application or IT resource, data and voice, including Windows and UNIX applications, Web applications, Citrix Presentation Server hosted applications, network file shares, and even telephony services using VoIP softphones.  No application customisation or “webification” is required. 

Cost effective – Access Gateway is fast, easy, and cost-effective to deploy and manage via its Web-deployed, auto-updating client, and intuitive management tools. Organisations can easily provide their remote users with desk-like access from any location, without the cost and complexity of installing, configuring, updating and supporting client software on each device. 

Strengthened data security – Access Gateway offers a range of secure hardened appliances, all with standards-based SSL/TLS encryption and extensive authentication support, including 2 factor authentication tokens and smartcards. Integrated end-point scanning ensures that a device is safe to connect to the network.

The only SmartAccess SSL VPN
Citrix Access Gateway is the only SSL VPN with SmartAccess capabilities; highly granular policy based access with sense-and-respond technology.  SmartAccess improves productivity without compromising security by analysing the access scenario and delivering the appropriate level of access, including control of actions such as print, save and edit.
With Citrix SmartAccess, access becomes like a dimmer switch, where the right level of access can be configured for any access scenario. Other SSL VPNs can only provide an “on/off” access capability.
 
The best SSL VPN to use with Citrix Presentation Server
Citrix Access Gateway can be deployed with or without Citrix Presentation Server.  When deployed with Citrix Presentation Server the Access Gateway can be configured to emulate the secure gateway feature, allowing direct connection from Citrix Presentation Server (ICA) clients.  Using Access Gateway with Citrix Presentation Server delivers the benefits of a hardened appliance-based universal SSL VPN, increasing security, extending user access, and reducing costs.

The best remote access solution
Citrix Access Gateway is the best remote access solution — from the most trusted name in secure on-demand access. No other SSL VPN offers such an efficient cost-effective remote access experience.

Third party complimentary technologies
As comprehensive as the Citrix Access Suite is, Civica may recommend some third party complimentary technologies to further enhance system performance.



 
Today organisations of all sizes are challenged with improving the efficiency and effectiveness of their IT infrastructure. The drive to improve system security, increase performance and reduce costs, are common goals.  AppSense software has solved these problems for thousands of organisations and is installed on hundreds of thousands of desktops and servers across the world.

Download a 21day evaluation from www.appsense.com/civica
 
Product Portfolio
AppSense Management Suite
AppSense Management Suite is the first fully integrated enterprise-class software solution that closes the gap between a system in its optimal state and its actual state through robust security, simplified management and improved system performance.

AppSense Application Manager
Application Manager protects terminal server environments against various malware including script-based and executable viruses, trojans and worms. Unsanctioned applications are also managed in the server environment, providing protection and control for many virtual desktops. 

AppSense Environment Manager
AppSense Environment Manager Server Edition provides proactive protection against disruptive events occurring in Terminal Services environments. Enabling efficient virtual desktop configurations reduces the burden on administrators and allows resources to focus on more business critical operations. 
AppSense Performance Manager AppSense Performance Manager provides comprehensive workload management and optimisation for servers, datacenters and virtualised environments.

AppSense Desktop Security
AppSense Desktop Security comprises of integrated component product – AppSense Application Manager Desktop Edition and AppSense Enviroment Manager Desktop Edition – that are centrally configured and deployed to create a single solution to secure your enterprise desktop environments.

Application Manager Desktop Edition
Whether downloaded from the Internet, received as email attachments, sent through peer-to-peer networks or retrieved from removable storage media, AppSense Application Manager Desktop Edition protects against various malware including script-based and executable viruses, trojans and worms. Spyware attacks are becoming increasingly frequent and malicious in nature. Application Manager Desktop Edition stops spyware before it has a chance to run on the endpoint. 

AppSense Environment Manager Desktop Edition
Disruption of desktop, notebook and other endpoints can occur due to events such as malicious attack from viruses and trojans or from employee misuse, such as accidental deletion of system files. By effectively managing PC configurations, AppSense Environment Manager Desktop Edition provides proactive protection against disruptive events, as well as enabling employees to use more efficient configurations; reducing the burden on administrators and allowing resources to focus on more business critical operations.

But what about printing?

The central element of every office activity – printing – often seriously degrades an otherwise economical server-based IT environment. Problems include:

• Poor application performance due to heavy bandwidth traffic when transmitting print jobs
• Heavy load on server resources like memory and CPU caused by rendering print data
• Threat to system stability from printer-driver conflicts and incompatibilities
• Higher online costs from transmitting large print jobs
• Demands on administration for the management of a multitude of printers and printer drivers
• Overwhelmed client machines because of insufficient resources
• Limited flexibility for mobile users and home offices

The solution: clever print management with ThinPrint .print

ThinPrint .print software boasts a broad range of features that optimise and simplify printing in almost every environment. The core functions of the solution are connection-based bandwidth control and a specially developed print data compression method. These two features deliver an appropriate, user-friendly printing experience, even over economical, low-bandwidth connections, and safeguard application performance in the corporate network.
Additionally, thanks to the patented DRIVER FREE PRINTING technology, the complex server-side installation and administration of printer drivers, even when running dedicated print servers, is no longer necessary. Home and satellite office printers can be set up and managed conveniently by remote access.