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London Borough of Haringey
Civica is delivering a 10-year managed service to help Haringey Council’s award winning parking team to improve performance while handling ever-growing volumes, including 200,000 penalty notices, 13,000 permits and 60,000 items of correspondence a year.
Civica manages systems, holding a million items of data, to agreed service levels together with related infrastructure including support and refresh of handheld equipment. The complete solution includes bus lane enforcement, abandoned vehicle removal and automated payments, as well as making Haringey one of the first authorities in the country with the capability to enforce new DVLA powers for untaxed vehicles.