These range from service delivery management to shared or bureau services for transaction processing, including individual tasks such as e-payments, correspondence and bulk printing. Customers can tap into essential resources, combining quality controlled services with a flexible cost base, catering for the peaks and troughs of activity.

The availability of a complete end-to-end solution delivered as a managed service ensures maximum benefits and convenience for customers. Service delivery activities include:

• bespoke service management
• processing services
• payments management
• correspondence
• business continuity