Drawing also on Civica’s expert consulting services, including business process engineering and management of change, Civica manages and operates supporting processes together with key infrastructure.
These range from service delivery management to shared or bureau services for transaction processing, including individual tasks such as e-payments, correspondence and bulk printing. Customers can tap into essential resources, combining quality controlled services with a flexible cost base, catering for the peaks and troughs of activity.
The availability of a complete end-to-end solution delivered as a managed service ensures maximum benefits and convenience for customers. Service delivery activities include:
- bespoke service management
- processing services
- payments management
- correspondence
- business continuity