Civica - Teignbridge District Council first to reap the benefits of

Teignbridge District Council first to reap the benefits of Civica and Comino partnership

Teignbridge increases productivity and reduces paperwork through new electronic document management system

9th February 2006, Harrogate … Civica plc, one of the UK’s most experienced providers of consulting, software and services for the public sector, today announced that Teignbridge District Council has implemented Comino’s Electronic Document Management System (EDMS) within the Council’s Tax Revenues and Housing Benefits departments in less than three months, increasing productivity and improving customer service for residents.

Teignbridge District Council has also been using Civica’s Authority Revenues and Benefits suite to help accelerate the benefit claim process and achieve further efficiency savings as envisaged by the Gershon agenda.

Civica introduced Comino into the partnership and provided the integration necessary to enable Teignbridge to streamline further the process of administering council tax and housing benefit, by storing all documents electronically, reducing the amount of time spent processing, photocopying and storing paperwork.

“We are extremely proud of implementing the EDMS and workflow solution in such a short space of time. It is a true reflection of the hard work that has gone into making this partnership work. Efficiency savings have already been realised and we look forward to rolling out the system into other departments” said Paul Baker Head of Customer Services at Teignbridge District Council

The new document management system has also improved performance management at the council by enabling managers to monitor workloads electronically instead of manually, being able to reassign work at peak times and cover leave and sickness when required.

In addition, Teignbridge can respond to Freedom of Information requests more effectively. Previously, one single request could involve time spent photocopying information and pulling data from multiple locations. Now, with all of the documents being stored electronically, the amount of time spent on these enquiries has been drastically reduced.

“As Teignbridge has demonstrated, Comino offers an important and complementary product set to our portfolio of local government services. The Civica Group offers a very strong proposition in an increasingly competitive and consolidating market and we look forward to helping other local authorities meet the modernisation agenda through our integrated approach,” said Simon Downing, chief executive of Civica.