2009 most challenging year yet for social housing sector say Civica
LONDON, UK, 19 NOVEMBER 2008: The Financial Times recently highlighted that there will be a “catastrophic” collapse in provision of new social housing at a time of record waiting lists without urgent intervention by the government.

Civica, a leading provider of software and services to the social housing sector, believes that 2009 will be the toughest year yet for those working in the social housing sector. Some of the largest housing associations are already cutting staff and this trend may continue. Now is the time for social housing bodies to examine internal operations and enhance existing IT infrastructure, to deliver better customer service and save money without shedding workers. Customer service is becoming an increasing focus for housing providers as more tenants than ever are demanding responsive service and facilities.  

Nick Fraser, strategic account director, Civica comments: “The pressure on the social  housing sector is immense. The flow of funding has been disrupted, waiting lists for social housing are lengthening and on top of all this we are experiencing an economic downturn, coupled with efficiency targets set by the government.

“Bodies operating in the social housing sector are being forced to take a more challenging approach to their operation. We believe that it’s important to analyse the way the organisation works – ideally with the help of an ‘expert’ risk/reward partner. Understanding and overhauling business processes can be hugely beneficial in reducing time intensive processes such as administration. It will be much easier to provide more targeted tenant services and tangible financial support to citizens in the long run by introducing technology to deliver improved and more responsive customer service, creating a more efficient organisation without shedding staff.

“The role of IT is increasingly prominent in delivering cost savings, better service and tangible return on investment. As we face a much tougher working environment, including a potential collapse in funding and lack of new social housing, it’s really important that those in the social housing sector are better prepared than ever to fight and emerge triumphant.”