Civica - Civica to deliver Public Protection and Regeneration programme for Herefordshire Council

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David Roots, Managing Director for Local Government - Civica

“Environmental and public protection is a highly visible local service requiring effective management and rapid response. Drawing on the experience of supplying public protection and regeneration teams across more than 220 local authorities we are committed to helping Herefordshire achieve process and performance improvement. The Council’s approach in transforming the organisation from the top will ensure savings now and for many years to come, coupled with improved customer service, and we are excited to be part of the programme.”

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Civica to deliver Public Protection and Regeneration programme for Herefordshire Council in £280,000 deal

Civica to deliver Public Protection & Regeneration programme for Herefordshire Council in £280,000 deal
Second largest unitary authority to enhance customer service and improve efficiency with software and services from Civica

Civica has been selected by business advisory firm Deloitte to deliver specialist software and consultancy as part of Herefordshire Council’s corporate programme to deliver significant efficiency savings and enhanced customer service.

The second largest unitary authority in England by area covered, Herefordshire will adopt Civica’s complete public protection and regeneration suite across environmental health, trading standards, planning, building control and private sector housing operations in a deal worth £280,000. Using Civica’s Public Protection suite of applications and services, Herefordshire will streamline the delivery of key services for the benefit of residents, consumers, businesses and the environment.

The new system will enable public protection and regeneration teams to record, monitor and report all aspects of local processes and to deploy resources more efficiently, reducing time spent on administration in order to improve accessibility and responsiveness. The technology will also mean that all customer information is stored in a central database, reducing the volume of paper-based activity and ensuring information is shared quickly and effectively between teams and across departments and partner agencies. It is expected that mobile working solutions will also be implemented following the initial roll out in order to facilitate home working and ‘field’ access for community workers.

The goal of Herefordshire’s transformation programme is to make the organisation more efficient and customer focused, saving £5m per year. Technology introduced across the organisation will remove duplication of services, integrate customer and support services, offer performance management and significantly reduce the amount of paper across the organisation. As a result, the council will make significant savings and workers will be able to work more flexible and focus on customer requirements. Departments will also no longer work in “silos” but be able to access databases across the organisation.

Akif Kazi, Programme Director, Herefordshire Council, said: “As a council we are committed to offering the best possible service and our work with Deloitte and Civica will introduce a range of operational efficiency measures, underpinned by effective technology. This new service improvement-led approach to enhancing efficiency across the entire authority, built on a clear business case, will allow us to make significant savings as well as improve the way we interact with our customers.”

Matthew Payne, Director, Deloitte, said: “As Herefordshire Council’s Strategic Partner, we are working with the Council to introduce a programme designed to transform the organisation. As well as making the organisation more efficient, in line with its commitment to the government’s 2010 efficiency savings target, the programme will also enable Herefordshire to offer its customers an improved service. Deloitte has selected Civica to deliver back office software to the public protection and regeneration departments.”