Legal teams turn to Civica to improve service and efficiency
Company strengthens market position with latest programmes to help
private practices and local authorities achieve better results

Civica have reported continued momentum in the legal IT market, with compliance issues driving the adoption of new management systems across both the private and public sector.

In the private sector, Francis Wilks & Jones has successfully replaced existing software at its London and Birmingham sites with Civica Legal covering office-based and mobile workers and providing the ability for the firm to take instructions electronically from clients.

Sheltons Solicitors in Nottingham is also benefiting from Civica’s technology. Alan Cunningham, practice manager at Sheltons, said: “We chose Civica because it offered the ability to meet the challenging demands of an efficient and profitable practice.” 

Peterborough-based Terrells Solicitors, the first in its area to achieve the respected LEXCEL practice management accreditation, has successfully adopted Civica’s case management system with all staff using re-designed workflow processes to manage day-to-day activities.

In local government, both Dudley Metropolitan Borough Council and Plymouth City Council have selected Civica to provide efficient case management with integrated time recording and billing, together adding more than 120 users to Civica’s customer community. Janet Elliott, Licensing Officer at LEXCEL-accredited Dudley MBC, said: “Civica offered us a solution which will help us to achieve best use of our resources, to improve service delivery and provide better management information.”

East Ayrshire Council and Rochdale Metropolitan Borough Council have also chosen to implement Civica’s debt recovery system to improve revenue collection and reporting, integrating the application with Civica’s core financial management system used by both councils to provide accurate and effective control.

Expectations from modern legal services keep growing, with an increasing focus on compliance and risk management. Civica Legal is a fully integrated practice and case management system, bringing together modern front office and mobile capabilities with back office administration and infrastructure to deliver more efficient services.

Civica Legal is a functionally rich integrated system, combining time recording, billing and case management capabilities with essential workflow, web services and knowledge management. Providing staff with easy access to information and automating both case tasks and repetitive administration and accounting processes, the system contributes to improved service levels and increased productivity. The company continues to respond to customer needs with further product enhancements.

Pam Kendrick-Astle, managing director of Civica’s legal business, said: “Civica is committed to helping legal teams deliver quality, value for money services that make it quicker and easier for their customers to access legal services. We focus on achieving a more integrated and streamlined approach, from ‘any time, any place’ access to information to enhanced time, cost and risk management. Our momentum in the sector underscores Civica’s ability to deliver effective modern solutions that deliver a tangible return on investment.”

Civica recently reported results for the year to 30 September 2007, in which the Group grew turnover related to its own software products by 25 per cent to £92.3 million, of a total turnover for the year of £126.9 million. Across the UK, Civica supplies legal customers ranging from large law firms to small local practices and from county, city and district councils to charity organisations.

About Civica plc
Civica plc (www.civica.co.uk) is a market leader in software-based solutions that help organisations to improve service delivery and efficiency, with particular expertise in local government, social housing, enforcement, education and regulated markets. Blending consulting, software and managed services, the group supplies more than 1,700 customers in the UK, Australia, Singapore and the USA, including 90 per cent of the UK’s local authorities