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| WELCOME |
Welcome to the first edition of Civica Revenues and Benefits customer e-newsletter. The newsletter has been produced to keep you informed about the latest project developments, customer news, product updates and much more.
If you have any feedback on any of the topics covered, or would like further information on any of the features, please contact us on marketing@civica.co.uk |
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Jeff Hewitt
Operations Director
Local Government |
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| EVENT CALENDAR |
19th March 2009
AFD Northern User Group
West Dunbartonshire's Offices
7th April 2009
Revs and Bens Back Office Product Enhancement Group
Civica's Dudley Offices
21st to 23rd April 2009LAIOG Conference 2009
York
We will be exhibiting at LAIOG, come and visit us on our stand |
| ANNUAL CONFERENCE |
Thank you to all who attended and helped out with this year’s Conference, it was a great success and we have had some useful feedback on how we can improve next years event.
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| CASE STUDY |
| How technology helped Glasgow City Council create a highly efficient fraud investigation team |
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"The reporting element of the Civica system has proved invaluable; it is incredibly powerful and flexible. It is now possible for me to run 50 different types of reports, as well as reports that adhere directly to the Department for Work and Pensions’ (DWP) requirements. We are also now able to allocate cases to staff after checking on the workloads of all staff to ensure that they are neither overworked or being under utilised.”
Sharon Murphy, Glasgow City Council
Read all of Glasgow's Case Study here… |
| PRODUCT NEWS |
| MyService Launched |
Civica’s MyService solution launched at the Civica Annual Conference enables citizens to search and access documents and information online that would be available from within the Civica Workflow / EDM and back office applications.
MyService provides an online benefit form facility and the ability for the Citizen to communicate changes in circumstances to the Council over the internet directly into Workflow.
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| Corporate Investigations |
Civica are enhancing their Authority Fraud Detection software to include the facility to perform Corporate Fraud investigations. This complements the recent launch of the Financial Investigations module.
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| Authority Products being rolled out |
The Authority Revenues and Benefits Products are now ready to rollout to all customers providing a modern user interface to the Civica Back Office Revenues and Benefits applications. Falkirk Council are currently leading the way with NNDR live, Council Tax due to go live in May and Benefits in September.
For more information speak to your Account Manager or email marketing@civica.co.uk
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| UP CLOSE & PERSONAL |
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Ray Bowers
Account Manager (Revenues & Benefits)
Leeds
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What does your role involve?
New business opportunities and looking after some existing customers.
What are your favourite interests?
Football (Huddersfield Town!), Golf and Cricket
What is your favourite food?
Curry
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| COMPANY NEWS |
| New wins |
 West Lothian
Civica and IEG4 are to provide online benefit forms directly into the back office to improve efficiency and prevent the re-keying of Benefit Applications.
 Plymouth
Plymouth have selected Civica to provide Authority Fraud Detection integrated to Workflow and EDM.
 Cheshire West Chester CWaC
The new Cheshire West Chester CWaC partnership comprising of Vale Royal BC, Chester City and Ellesmere Port and Neston have chosen Civica to provide their joint Workflow and EDM solution.
 Walsall MBC
Walsall Council have selected Civica to provide a Welfare Rights Workflow and EDM solution which will deliver contact and case management for Welfare Rights processes.
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Civica UK Limited, Vanguard House, Dewsbury Road, Leeds LS11 5DD
Tel: 0113 244 1404 Fax: 0113 244 0835 Email: enquiries@civica.co.uk Web: www.civica.co.uk
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