Based on workflow technologies, Civica’s Electronic Document Management (EDM) for Pensions solution can precisely replicate the manual labour intensive filing process fundamental to the successful operation of Pensions Departments. Both flexible and user-friendly, the Civica solution facilitates process based work management, improved service levels, and drives down the costs, duplication and errors traditionally associated with manual administration.

Today, the challenge for Pensions personnel is greater than ever. Increasing volumes of member data and documentation are putting considerable pressure on space and resources, raising security concerns and ultimately making the day-to-day management and measurement of departmental performance against SLAs unnecessarily difficult and very time consuming.

Why Civica EDM for Pensions solution?

Civica’s EDM and Workflow Pensions solution increases the operational efficiency and service levels of pensions administration by standardising procedures and speeding up the administrative process, helping to reduce errors and overcome the issues of lost or misplaced files:

• Documentation – which can take the form of paper converted to an electronic image, a word-processed letter, fax, e-mail or voice recording is centrally filed in electronic cabinets so that personnel can securely access the right information, from the right place, at the right time, on or off-site.Information can be accessed or distributed via a desktop to an unlimited number of users across a corporate network, integrated with additional administrative and office systems or simply stored for future use.
  
• Designed to oversee the entire pensions process, Civica’s solution can manage and automate business processes, e.g. transfer requests – in or out, AVC enquiries, member deaths, enabling personnel to conduct relevant checks and follow consistent routes for specific activities.