Civica's Enterprise Service Transformation (EST) solutions provide a portfolio of business assessment, benefits identification, service and process re-design and technology enablement.
EST bridges the gap between planning and implementation. With a focus on achieving a clear return on investment, Civica’s experts work alongside customers to align service needs and deliver sustainable change and system-based efficiencies.
Building on the optimisation of existing investments, EST establishes:
- Strategic change, based on service and process transformation
- Greater service capacity and resilience from existing resources
- Optimum performance from ICT and business systems
- More cost-effective consultancy and technology integration
- Faster service implementation and service modification