With the benefits of increased investment in IT, comes the challenge to find solutions that offer greater productivity with a reduced cost of ownership.

The growing number of desktop operating systems and applications; combined with the emergence of mobile workers; have increased the complexity of the user environment with a knock on affect on helpdesk demand.

The irreconcilable burden placed on helpdesk departments is to allocate valuable IT resources to repetitive and time consuming tasks, or leave operating systems un-supported so exposing a security threat to the organisation.

The answer is reducing the complexity of the user environment through the implementation of a standard Business Desktop solution. Civica’s Business Desktop Deployment (BDD) solution enables you to improve the deployment and management of the desktop environment through the design and build of a ‘zero touch’ standard user environment, freeing up resource to concentrate on more pressing IT issues.  

The benefits of BDD are; in allowing the design of the optimal operating system and applications to match the needs of your organisation, ’Zero touch’ deployment of new desktops using Civica’s BDD tools and freeing up technical support from tedious support roles.

This will result in trickle down benefits throughout the organisation, from reduction in user downtime, redeployment of technical support, reduced security threats and an opportunity to evaluate business practices which will ultimately result in improved productivity.

Why Civica’s BDD?

The Civica BDD offering provides a scalable deployment capability and minimum disruption to business users; through remote maintenance and deployment. The 100% unattended operation gives the agility to roll out new patches, hot-fixes, updates and service packs keeping the users' systems consistent and trouble-free while downtime is minimised.

All this comes with the added confidence of working with a recognised Microsoft Gold Certified Partner with proven project management skills and methodologies. Civica’s long and successful history of partnerships; in both the public and private sector; have given unparalleled experience in the design and roll out of complex solutions.

For more information call Daniel Kirk on 020 7760 2814