Partner with a specialist for expert support and peace of mind
- Need to rapidly restore software to improve staff productivity?
- Looking for specialist advice that is cost-effective?
- Aim to supplement your support skills so you can focus on key projects?
- Need greater responsiveness to minimise disruption?
As one of the UK's most experienced specialist providers of software and services, Civica offers a cost competitive solution for your IT support issues.
Why Services from Civica?
- Reduce the costs of support.
- Civica operates a dedicated support team that can improve service delivery to your staff. The team has specialist skills in nearly all products and operating systems and we quickly resolve any query to avoid disruption. Supplement your support skills with our expert team and make use of Civica's economies of scale.
- If our team has to escalate a call, we have direct priority access to leading hardware and software vendors.
- We can manage fluctuating demand for support with our sizeable team and accommodate varying requirements.
- Our team focuses on a rapid response rate to calls and aims to restore programmes to working order as quickly as possible.
- Civica is a proactive support partner and we take steps to integrate our services with your internal structure. Our Service Level Agreements are openly discussed and agreed and this means predictability and reliability. We initiate measures to diagnose potential service problems and supply regular reports and reviews on our performance.
Civica Support Packages...
Civica offers various levels of support or the option to tailor a support package specifically to your needs. Regardless of the level of support chosen, Civica offers a consistently high level of responsiveness.
The Civica Bronze package is the effective way to extend the resources of your existing support staff at a very competitive price. This solution provides swift telephone support for software queries, guidance on server problems and advice on backup issues and general bugs and fixes.
The Civica Silver support package provides all the Bronze package elements but is enhanced with advice and guidance on configuration, set-up and data recovery. Monthly management reports will highlight call resolution patterns.
The Civica Gold support package is a complete service package. It offers extended support hours, telephone and email support within defined response times, and a quarterly technical review with a Senior Consultant. Among the benefits, you are entitled to two calls per annum to Microsoft's premier support team.
The Civica Platinum support package is a support solution that is specifically tailored to your requirements. This level of service is managed by a dedicated service delivery manager and is aimed at organisations that choose to outsource all or part of their support. As a Platinum customer you are provided with access to the entire Civica team and proactive server monitoring and reporting.
Civica has assisted a range of clients with their support needs, including:
- MEPC
- London Borough of Redbridge
- South Downs NHS Trust
- National Farmers Union
Contact Details: To enquire about Civica's Support Services please contact us on telephone +44 (0) 20 7760 2808 or email Marketing