Civica recognises that in many cases change within a public service organisation is driven by customer expectation, legislative change or an ambition to deliver improved services focused on the needs of local citizens, businesses and visitors. We seek to provide ever more responsive and effective services, which in turn enables oirganisations to achieve customer-centric objectives.
We also recognise that change is not always welcomed by all staff or indeed necessarily by all customers. A sensitive and carefully managed change programme supported by an effective communications programme can assist authorities through any project implementation.
Civica is well placed to share its experience of change management in order to minimise disruption and to plan and effect change within a positive solution based culture.