Improved business process management, automating day to day workflow, passing documents, information or tasks from one person to another , and adopting e-enabled procedures enables users to identify and carry out the tasks they need to perform more rapidly and more efficiently. Importantly the company has an extensive and well regarded Process Library which allows authorities to tailor a pre-existing template to model their business processesm benefiting from previous experience rather than having to begin the process each time.

Each year Civica’s workflow and document management solutions help customers deal with high volume activities including handling over 4 million Council Tax documents and 1 million Housing Benefit claims. The systems facilitate and monitor service delivery processes, helping to achieve:

Benefits
• Enhanced customer service
• Increased efficiency and reduced time spent handling citizen enquiries
• Increased flexibility and scalability
• Increased control over work
• Better monitoring and control of performance
• Standardisation of best practice procedures