 |
| WELCOME |
Welcome to the first edition of Civica's Workflow customer e-newsletter. The newsletter has been produced to keep you informed about the latest project developments, customer news, product updates and much more.
If you have any feedback on any of the topics covered, or would like further information on any of the features, please contact us at marketing@civica.co.uk |
 |
|
Alison Thornton
Operations Director
Local Government |
|
| OPINION PIECE |
 Val Earle, Civica, Director of Trans-formation Strategy, discusses ways in which an increased focus on service transformation and cost efficiencies will help Authorities through the current economic crisis and set them up for longer term benefits.
Click here to read the opinion piece… |
| EVENT CALENDAR |
29th April 2009
Transforming Customer Service in the Public Sector
Birmingham
For more info click here…
30th April 2009
Effective Social Media & WEB 2.0 Strategies for Local Authorities
Manchester
For more info click here…
2nd June 2009
Workflow User Group
Blunsdon House Hotel, Swindon
11th June 2009
Workflow User Group
Lancashire County Cricket Club, Manchester | |
|
| CASE STUDY |
| Civica enables Sunderland City Council to help homeless people |
 |
“Civica’s new software is useful because records management and monitoring is complicated. There are five core decisions, but 60 or more potential types of letters that we send – all with templates within the system. Despite the new targets and reporting requirement, we can share case information faster and better now.”
Jim Moffett, Policy and Monitoring Manager in Health, Housing and Adult Services, Sunderland City Council.
Click here to read more… |
| AUTHORITY FORUM REPORT |
| Harnessing innovation in public service delivery |
 |
"While local government is addressing the challenge of transforming services, many authorities, still focused on cost efficiencies by the downturn and the current spending cycle, are now working on how to improve service delivery through innovation.”
Click here to read the report… |
| PRODUCT NEWS |
|
Bringing Social Care into the Digital Age |
 |
Like all areas of the public sector, social services is being challenged to improve performance, but with citizen welfare at stake, get it wrong and there’s more to lose than just time and money. Designed to support the key tasks of assessment, planning, intervention and review, Civica’s EDM and Workflow for Social Services solution helps to improve service levels and drives down the costs, duplication and errors associated with manual document management and administration.
Read the Datasheet here… | |
|
| UP CLOSE & PERSONAL |
 |
|
Keith Holden
Technical Manager SDS
|
What does your role involve?
I am responsible for any technical, database and installation work for the Corporate LG Business Unit as well as the general management of the corporate product suite for EDM including both new and existing products.
What are the best aspects of your job?
My role is varied and challenging and provides an opportunity to work with both our customer base and a number of great people within Civica to deliver a wide range of products and services.
What is your favourite book?
Catch 22
What is your favourite food?
Protein shakes! |
| COMPANY NEWS |
| New Wins |
 Civica has won a contract to supply London Borough of Hillingdon with its Social Care Solution. Implementation has started, with go-live anticipated for July/August 2009.
 Newcastle City Council has recently purchased Civica’s Human Resources application and the application has begun to be delivered. |
| ANNUAL CONFERENCE |
 |
This year’s Civica annual conference was our biggest yet, attended by almost 700 delegates from across our local government, social housing and enforcement sectors. Interesting insights were provided by keynote speakers, Sir Matthew Pinsent CBE, Ken Livingstone and after dinner entertainment was provided by comedian Frankie Boyle. The exhibitor showcase was the largest to date, including 55 sponsors and partners.
To view photos and seminar presentations from the January Civica Conference please
click here…
| |
|
Civica UK Limited, Vanguard House, Dewsbury Road, Leeds LS11 5DD
Tel: 0113 244 1404 Fax: 0113 244 0835 Email: enquiries@civica.co.uk www.civica.co.uk
|